The Way You Make Me Feel: 20 Lessons in Customer Service
Customers are thrilled by service which makes them feel important, if only for the moment. The Way You Make Me Feel is a collection of interactions which focus on the varying emotions that come into play as people provided and received service in everyday situations. It captures that fact that often there is a lack of alignment between what the provider of the service and the receiver of the servi...
By Donnovan Simon
Paperback: 140 pages
Publisher: iUniverse (March 29, 2011)
Product Dimensions: 5 x 0.3 x 8 inches
Format: PDF Text TXT book
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I find the perspectives taken by the writer on the need to ensure customer satisfaction in all service areas to be very enlightening! As an educator I was able to use this book with my students who were pursuing a program in school management and leadership. My students were able to adapt the cases ...
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